Example plain text CV (sample) Nadia K. Operations Lead Cape Town, South Africa Summary - Operations leader with 9+ years in service delivery and process design. - Builds systems that reduce risk, speed resolution, and improve SLAs. Highlights - Cut onboarding time by 34% across three regions. - Reduced refund rate from 4.8% to 2.1% with root-cause workflows. - Built KPI dashboards for five cross-functional teams.